COVID-19 – Important changes to how we travel on buses

Kia ora,

As COVID-19 develops, Auckland Transport and its operators are changing the way buses operate.


Starting on Tuesday 24 March, passengers must use the rear door to get on and off buses. You will also tag-on and off at the rear door.


Customers will bot be able to use the first row of seats behind the bus driver.


Cash will no longer be accepted on board. You must use an AT HOP card.

These three simple and sensible precautions will minimise the physical distance between customers and bus drivers.

What to do when you travel on buses?


Get on and off your bus using the rear door only.


Tag-on and off with a HOP card using the card reader inside the rear door.


If you use a wheelchair or mobility device or require driver assistance, you can still get on and off using the front door.


School bus services will continue to use the front door to get on and off the bus.

Auckland Transport has stepped up cleaning on the buses, trains, and ferries they operate. They have also installed hand sanitiser stations at many locations, and they encourage you to use them.

Auckland Transport continues to support Government advice. We encourage those who are sick in any way, or aged over 70, NOT to travel on public transport. 

For those that are travelling we recommend you top-up your AT HOP card online.

These are challenging times, not only for New Zealanders but for everyone around the world. Let’s stay patient and tolerant. If you have to travel around Auckland, remember to plan ahead by using the AT Mobile app or by visiting Auckland Transport’s website.


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Peter Green

Peter Green